What PoolSim collects, why, where it lives, and your rights.
PoolSim is operated by Entrinsic Ltd, a company registered in England & Wales. For any privacy question or request, contact us at [email protected].
Visiting the site does not require any sign-in. Your browser stores a small amount of data locally for the simulator to work:
localStorage. Never leaves your device.
Signing in is optional and is handled by a third-party identity provider (currently Google or Facebook). When you sign in we receive and store:
HttpOnly cookie so we
can recognise you on return visits.We use this to:
We never post to your social account, read your contacts, or request any permission beyond basic profile information.
If you play a live online frame, the match server holds the table state, your display name (the one you typed, or a guest name), and each shot for the duration of the match so both players see the same frame. You do not need an account to play online.
Messages you send during an online match are delivered to your opponent and briefly retained so we can filter abuse and review reports. Chat is optional — you can mute it at any time. If you report a player, we keep that conversation longer so a moderator can review it. We may also store a hashed device identifier (derived from your IP, not the raw address) to enforce temporary chat restrictions after repeated reports.
Saved shot set-ups contain ball positions, your aim and spin settings, the current score, and any notes you add. If you publish a shot set-up to the community, that data and your public display name are visible to other signed-in users. You can delete any published set-up at any time from the Account panel.
The “Import from photo” tool reads an image you choose from your device, detects cushions and balls, and rebuilds the position locally. The image is processed entirely in your browser and is not uploaded to PoolSim or anywhere else.
IRL view is optional and off unless you switch it on. While it is on, it uses your webcam, with your browser’s permission, to follow the position and angle of your head, so the picture moves as you look around the table. To do this, a face-tracking model runs entirely in your browser:
localStorage. Analytics
records how IRL view is used (for example how long it was on
and whether head tracking started), never camera data.
The first time you switch it on, your browser downloads the face-tracking software and model from public content delivery networks (see “Who processes your data”). This is an ordinary file download; no camera data is involved.
We use a privacy-friendly, EU-hosted analytics service to
understand how the simulator is used — which features people
reach, where they get stuck, and how performance behaves on
different devices. It assigns an anonymous id stored in your
browser. If you sign in, we link that anonymous id to your
opaque user id so we can analyse retention; we never send
your name, email or any other personal information. You can
opt out at any time by appending ?tracking=off
to any URL on this site (your choice is remembered for that
browser), or by enabling Do Not Track / Global Privacy
Control.
Like most websites, our hosting infrastructure keeps short-lived request logs for security and abuse prevention. These include IP address, the URL requested, the response code, and a user-agent string. We do not use these logs for marketing or to build profiles.
HttpOnly cookie that proves you are signed
in. Cleared on sign-out, expires automatically after a
period of inactivity.
localStorage. Never transmitted.
We do not use third-party advertising cookies or cross-site trackers.
We use a small number of third-party service providers to run the simulator. We share the minimum information needed for each one to do its job:
We do not sell or rent your data. We do not share it with advertisers. We do not allow third parties to use your data to train machine-learning models. The specific vendors change occasionally; you can ask us for the current list at any time.
Under UK GDPR you have the right to access, correct, export, or delete the personal data we hold about you, and to object to certain processing. To exercise any of these rights, email [email protected]. We'll respond within 30 days.
For deletion specifically, see our Delete your data page for step-by-step instructions.
If you're unhappy with how we've handled your data, you can complain to the UK Information Commissioner's Office at ico.org.uk.
PoolSim is suitable for general audiences but is not directed at children under 13. If you believe a child has provided personal data to us, please contact us and we will delete it.
We may update this policy as the simulator evolves. Material changes will be highlighted on the site. The “Last updated” date below tells you when this version was published.